The Support That Actually Supports: How Loomlan Found More Than Just Software
Key takeaways
01
True customer support in SaaS means treating clients like people, not ticket numbers, with dedicated team relationships and immediate response times that enable business growth rather than technical troubleshooting.
02
Comprehensive onboarding goes beyond software installation to include full integration setup, flow optimization, and ongoing monitoring, ensuring clients see immediate value and long-term success.
%
Meta EMQ Increase
Key takeaways
01
True customer support in SaaS means treating clients like people, not ticket numbers, with dedicated team relationships and immediate response times that enable business growth rather than technical troubleshooting.
02
Comprehensive onboarding goes beyond software installation to include full integration setup, flow optimization, and ongoing monitoring, ensuring clients see immediate value and long-term success.
%
Meta EMQ Increase
About Loomlan
Loomlan is a D2C brand that, like many growing companies, had experienced the frustration of SaaS relationships that start strong but fade after the initial sale.
Having been burned by software companies that disappear post-purchase, they approached new technology partnerships with healthy skepticism, looking for more than just another tracking tool but a genuine support relationship that would help them scale their business effectively.
The Challenge
Loomlan faced the common D2C challenge of finding reliable technology partners who provide genuine ongoing support. Like most brands, they'd experienced the predictable SaaS pattern: exciting onboarding followed by being left on their own with unanswered questions, mounting technical issues, and the frustration of wondering if anyone actually worked at the companies they were paying.
They needed more than just software—they needed a partner who would provide the hands-on technical support and relationship-building that most SaaS companies abandon after the initial sale.
Our Solutions & Results
From day one, we delivered a completely different experience for Loomlan. Within hours of signup, our team conducted comprehensive screenshare calls covering complete setup including Meta Conversion API configuration, Klaviyo flow optimization, and Google Ads enhanced conversions. We created custom Klaviyo flows specifically for their business model, provided screenshots of our work, and showed them improved Meta Event Match Quality scores with additional parameters flowing to their ad accounts.
Our ongoing support includes daily backend monitoring, hour-response times instead of next-business-day delays, and proactive check-ins with revenue impact reports. This relationship-first approach meant Loomlan could focus on growing their business instead of troubleshooting their tech stack, with flawless tracking performance and optimized email flows backed by immediate access to dedicated team members who understand their specific business model.
Our Solutions & Results
From day one, we delivered a completely different experience for Loomlan. Within hours of signup, our team conducted comprehensive screenshare calls covering complete setup including Meta Conversion API configuration, Klaviyo flow optimization, and Google Ads enhanced conversions. We created custom Klaviyo flows specifically for their business model, provided screenshots of our work, and showed them improved Meta Event Match Quality scores with additional parameters flowing to their ad accounts.
Our ongoing support includes daily backend monitoring, hour-response times instead of next-business-day delays, and proactive check-ins with revenue impact reports. This relationship-first approach meant Loomlan could focus on growing their business instead of troubleshooting their tech stack, with flawless tracking performance and optimized email flows backed by immediate access to dedicated team members who understand their specific business model.
Good product backed by people who actually care about their customers. Refreshing. Absolutely recommend without hesitations."
Loomlan Team
Good product backed by people who actually care about their customers. Refreshing. Absolutely recommend without hesitations."
Loomlan Team
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